Small businesses in Maryland have an overwhelming list of responsibilities and to-dos that often places IT at the bottom of concerns. From pending tasks in accounting, marketing, and customer service, there’s barely enough time to focus on technology. But technology can be a critical key to your success. If your expertise lies in a different […]
Author Archives: Telewire
20
Jul
Jul
You walk into work on a normal Tuesday and settle into your desk. As you open your laptop, you notice something odd—you’re unable to access your network. You try to reset your password, but nothing works. After some research, you realize you just became a victim of a cyber attack. This nightmare scenario is becoming […]
IT Services
7 Ways Unified Communications as a Service Can Organize and Improve Efficiency in Your Office
13
Jul
Jul
According to a recent study, 72% of business leaders attribute increased productivity in their teams to effective communication. The results are in—when it comes to running a business, communication is key. Turning to tools that elevate the communication of your company is a game changer; tools like Unified Communications as a Service (UCaaS) can streamline […]
Press Release
Utilize Latest AI Knowledge Management to Outpace IT Competitors While Enhancing Customer Support Experience
10
Jul
Jul
Telewire, Inc., a leading Managed IT Service Provider (MSP), announced today that the company is utilizing Artificial Intelligence (AI) Knowledge Management to transform their customer experience Telewire has established such a strong reputation for customer experience over the years because they are constantly watching the technological horizon and finding innovative ways to improve their already […]
06
Jul
Jul
Around 51% of small businesses have no cybersecurity measures in place at all which means they are at a greater risk of being the victims of cybercrime. Investing in IT solutions is essential for businesses to protect their data and increase efficiency but many don’t implement the basic protective measures necessary to keep their business […]
Hosted Voice
VoIP Phone System Explained: What Is It and How Can It Facilitate Growth in Your Business?
29
Jun
Jun
As a business owner or manager, you know how difficult it can be to keep up with the ever-changing technological landscape. From the latest trends to cybersecurity, staying ahead of the competition means keeping yourself protected and your team in sync. But what keeps those wheels turning is communication. Hubspot reports, “While 99% of consumers […]
16
Jun
Jun
Finding the right IT provider for your business can be a daunting task. You’re quite literally putting company and client information in the hands of the provider you choose, so it’s important to make sure they have the right expertise and experience with your industry. If you don’t select a provider carefully, you could be […]
09
Jun
Jun
Investment can sound like a scary word for those who are not tech-savvy, but when it comes to business cybersecurity, the added benefits greatly outweigh the costs. You’ve heard the horror stories: Yahoo with 3 billion accounts compromised, 1.1 billion of Aadhaar’s personal accounts made public, and 700 million users on LinkedIn’s information being sold […]
Hosted Voice
Telewire, Inc. Drives Small to Mid-Sized Businesses Profitability and Performance with the Latest in Integrated Contact Center Technology
06
Jun
Jun
Telewire, Inc., a leading Managed IT Service Provider (MSP), announced today that the company is delivering the latest in Integrated Contact Center (ICC) technology to the region’s small to mid-sized businesses (SMBs) as part of their business phone services. Telewire’s technology is designed to help organizations with contact centers and customer service departments enhance their […]
02
Jun
Jun
If you’ve ever stepped into a messy and disorganized office, you know how overwhelming it can be. Not only does it make productivity suffer, but it can also have an impact on your employees’ morale. With unhappy employees comes the risk of high turnover rates—something no company wants to experience. That’s why it’s important to […]