Category Archives: Hosted Voice

The Benefits of a VoIP and CRM Integration

IT help desk

Staying ahead of your competitors requires more than just effective communication; it demands seamless synergy between different tools and systems. This is where the fusion of Voice over Internet Protocol (VoIP) and Customer Relationship Management (CRM) software steps in.  As a powerful duo, these two platforms revolutionize the way organizations manage interactions, nurture relationships, and […]

The Features of a VoIP Telephone System

Phone sitting on desk

Whether you’re starting a new business or looking to upgrade your existing telephone infrastructure, Voice over Internet Protocol (VoIP) continues to be a popular choice for businesses of all sizes.  Costly hardware and maintenance fees associated with traditional telephone systems are from the past. VoIP offers a wide range of features that can take your […]

Hosted PBX vs VoIP: What’s the Difference?

VoIP phone system at an office

In today’s digital world, businesses have several options for their communications needs: Hosted PBX vs VoIP. Both are telephone systems that use Internet Protocol (IP) to facilitate communication. But what are the differences between these two services, and which one is right for your business? Let’s start with a basic understanding of both hosted PBX […]

VoIP Phone System Explained: What Is It and How Can It Facilitate Growth in Your Business?

As a business owner or manager, you know how difficult it can be to keep up with the ever-changing technological landscape. From the latest trends to cybersecurity, staying ahead of the competition means keeping yourself protected and your team in sync.  But what keeps those wheels turning is communication. Hubspot reports, “While 99% of consumers […]

Telewire, Inc. Drives Small to Mid-Sized Businesses Profitability and Performance with the Latest in Integrated Contact Center Technology

Telewire, Inc., a leading Managed IT Service Provider (MSP), announced today that the company is delivering the latest in Integrated Contact Center (ICC) technology to the region’s small to mid-sized businesses (SMBs) as part of their business phone services. Telewire’s technology is designed to help organizations with contact centers and customer service departments enhance their […]

The Best VoIP Phones for Small Businesses

Employee using VoIP keypad to communicate with customers.

Maybe your organization already has phones ringing off the hook, or maybe your business is just getting started. Regardless of which stage your business is in, an effective way to communicate with clients and customers is a necessity for businesses of all sizes. VoIP (Voice over Internet Protocol) phones for small businesses can provide the […]

5 Reasons Why It’s Time to Upgrade Your Office Telephone Systems

woman at work using office telephone system

When it comes to the technology that powers a business, most executives are quick to upgrade their computers and software. But when it comes to office telephone systems, they tend to lag behind technology updates. Many business owners assume telephone systems don’t require upgrades as often as other types of technology. Unfortunately, this is just […]

The Importance of Unified Communications for Your Business

unified communications

You’ve heard it before: communication is key for a successful business. But with all the different communication methods available, it can be difficult to stay organized and keep on top of messages. That’s where unified communications (UC or UCaaS) comes in. UC is a solution that integrates multiple enterprise communication technologies into one single interface. […]

7 Things to Look for in a VoIP Service

VoIP phonecall

Growing in popularity over the last decade, businesses have become aware of the advantages VoIP brings—which are many. This tool allows users to make phone calls using an internet connection instead of traditional phone lines which in turn, offers a great deal of cost savings, scalability, and a wealth of features that are unavailable with […]