As a business owner or manager, you know how difficult it can be to keep up with the ever-changing technological landscape. From the latest trends to cybersecurity, staying ahead of the competition means keeping yourself protected and your team in sync.
But what keeps those wheels turning is communication. Hubspot reports, “While 99% of consumers say it’s important that a business communicates well with them as a customer, a mere 7% of businesses rate their communication as ‘excellent.’”
That’s where VoIP comes in—a new way to take communication to the next level. Let’s jump into VoIP phone systems and how it can help your business thrive.
What Is a VoIP?
Around 91% of IT leaders will have stopped purchasing on-premise communication tools and, instead, opt for tools over the Internet by 2021. It’s no wonder why—VoIP phone systems allow businesses to make, receive and manage calls over the Internet instead of a traditional analog telephone system. This technology gives users access to features such as the following:
- Caller ID – So your customers know who’s calling
- Call forwarding – Route incoming calls to any other phone number
- Call transferring – Easily move a call between two parties without the hassle of hanging up and calling back
- Call waiting – Add more than one caller into the queue so you can talk to one and have the other on hold
- Conference call – Bring together several people for a single group call
- Call screening – Long gone are the days of guessing—know who’s calling before you answer
- Internet fax – Send and receive documents without a traditional fax machine
- Automated attendant – Let customers leave messages or direct them to the right department
Why Your Business Should Utilize This Tool
Businesses of all sizes can benefit from VoIP technology, here are the benefits of VoIP phone system explained:
1. More Money in Your Pocket
VoIP service is much cheaper than a traditional phone system. Most providers offer flat rate plans, so you can save money on additional features such as voicemail and conference calls.
2. Automate Processes
Automating certain processes can free up time and energy for your employees to focus on more important tasks. With VoIP systems, it’s easy to set up processes like call routing and automated attendants.
3. Scalability & Mobility
With VoIP, you can easily scale your system to fit your business needs as it grows. Plus, there’s no need for wires—you can access the system from any device, as long as there’s an internet connection.
4. Cost Savings
Installing a traditional phone system in-house can cost thousands of dollars. But, with VoIP technology, you’ll save money on installation and equipment costs.
5. Boost Efficiency & Collaborate
With VoIP systems, you can easily collaborate with team members scattered across different locations without having to set up conference calls or expensive video conferencing tools.
Deciding to switch to a VoIP phone system simply explained could be one of the best decisions you make for your business. Not only does it provide a cost-effective communication solution, but it also offers powerful features that can help streamline operations and optimize customer service.
Watch Your Business Thrive by Utilizing VoIP with Telewire
If your business is ready to take advantage of VoIP technology, Telewire is here to help. We offer a range of VoIP plans and features that can be customized for your business so you can get the phone system that best fits your needs.
Plus, our team of experts is always available to provide support and answer any questions you have along the way and help you understand what you’re getting by providing the VoIP phone system explained.
Discover how VoIP can help your business thrive and contact Telewire today for our VoIP phone system.