Whether you’re starting a new business or looking to upgrade your existing telephone infrastructure, Voice over Internet Protocol (VoIP) continues to be a popular choice for businesses of all sizes.
Costly hardware and maintenance fees associated with traditional telephone systems are from the past. VoIP offers a wide range of features that can take your business from the dark ages to digital sophistication.
Why Get a VoIP Telephone System?
Struggling with communication within and outside your organization? VoIP can get you up to speed with modern telephone technology.
It allows you to be more efficient by utilizing features that enhance communication—not stifle it. With VoIP, you can hold conference calls with multiple parties on one line and transfer or route incoming calls to the right person in a matter of seconds.
But that’s just the tip of the iceberg when it comes to the benefits of a VoIP telephone system.
Why Is VoIP Better than a Traditional Telephone System?
The VoIP telephone system offers business owners more flexibility and scalability than traditional telephone systems. According to a recent survey, results show companies that switch to VoIP experience an average cost savings of 50%.
In addition to substantial cost savings, VoIP outshines traditional systems in several other ways:
- Geographic Freedom: VoIP liberates communication from physical limitations. Unlike traditional systems tied to fixed phone lines, VoIP allows you to make and receive calls from virtually anywhere with an internet connection. This is especially advantageous for businesses with remote or distributed teams.
- Scalability Made Simple: As your business grows, adapting your communication infrastructure shouldn’t be a hassle. VoIP systems can effortlessly scale to accommodate your changing needs, whether you’re expanding to new locations or hiring additional team members.
- Unified Communications: VoIP acts as a hub for various communication tools and promotes unified communications. It integrates with other collaboration platforms seamlessly, such as instant messaging and video conferencing, which fosters a cohesive environment for effective teamwork.
- Enhanced Mobility: In today’s fast-paced business landscape, mobility is paramount. VoIP systems empower employees to stay connected through mobile apps and softphones to ensure they never miss an important call even when on the move.
- Global Reach: For businesses with an international presence or clientele, VoIP provides a seamless way to connect across borders without incurring exorbitant long-distance charges. This global reach can foster stronger relationships with clients and partners around the world.
What Features Does a VoIP Telephone System Offer?
A VoIP telephone system comes equipped with features that enhance communication and productivity. Here are some of the most common:
1. Call Transfer
Call transfer helps you direct incoming calls to the right person in an efficient manner. This feature serves as a smooth process when transferring calls within the organization.
2. Conference Calling
Long gone are the days of expensive conference call technology. With VoIP, you can hold meetings with multiple people effortlessly—no matter where they are in the world.
3. Business Text Messaging
Send and receive text messages directly from your business phone number. This feature is especially useful for those who prefer to communicate via text message, rather than over the phone.
4. Call Routing
Call routing allows calls to be routed according to pre-set rules within the VoIP system. This feature can be used for call tracking and ensures that all calls are directed to the right person.
5. Voicemail Greetings
Looking for a more professional approach to calls? VoIP telephone systems allow you to customize your voicemail greeting for incoming calls. This way customers and prospects can get the best customer service experience when calling your business.
An auto-attendant greets callers and provides them with menu options. This feature makes it easier for callers to navigate to the department or person they need to reach, which enhances caller experience and reduces the need for manual call routing.
7. Call Analytics
Gain insights into your call activity with detailed call analytics. Track metrics such as call duration, call volume, and response times to improve communication strategies.
8. Integration with CRM
Many VoIP telephone systems offer integration with Customer Relationship Management (CRM) software. This integration allows you to access customer information and call history directly during calls to provide personalized and efficient service.
Receive voicemail messages as email attachments. This feature allows you to listen to messages on the go conveniently and save and archive important communications easily.
10. Mobile Apps
Stay connected even when you’re away from your desk. VoIP mobile apps enable you to make and receive calls using your business number on your smartphone to ensure constant accessibility.
11. Virtual Faxing
Send and receive faxes digitally through your VoIP system and eliminate the need for physical fax machines and paper documents.
12. Do Not Disturb
Set your status to “Do Not Disturb” during focused work periods or meetings. This feature diverts calls to voicemail or a designated colleague while you remain undisturbed.
Where to Get a VoIP System for Your Business
Securing a VoIP system tailored to your business’s needs is a straightforward process. Follow these five steps to get started:
- Assess Your Requirements: Consider factors like the number of users, expected call volume, desired features (such as call forwarding or video conferencing), and integration with existing tools.
- Research Providers: Look for those with positive customer reviews, comprehensive feature offerings, and competitive pricing. Telewire, for instance, stands out with its advanced features and seamless integration capabilities.
- Compare Plans: Pay attention to pricing structures, included features, scalability options, and any additional fees.
- Request Demos or Trials: Demos will help you assess the user interface, call quality, and overall user experience.
- Make an Informed Decision: Based on your assessments and trial experiences, make an informed decision on the provider that best aligns with your business’s communication needs and budget.
Take Your Communication to the Next Level with Telewire
A VoIP telephone system can help your business meet its bottom line. Why not take the next step and upgrade your business?
At Telewire, we can help you set up a reliable and feature-rich VoIP telephone system that can meet all your communication needs. The future of your business communication is here—get started by contacting us today!