When your business is ready to take the next step and outsource its managed IT services, it’s important to do your research. Not all MSPs are created equal, and you want to make sure you’re partnering with the right one for your needs. 

That’s why we’ve put together a list of questions to ask before making a decision. Keep in mind that these aren’t the only factors you should consider, but they will give you a good starting point. So if you’re looking for managed IT services in Cambridge, Maryland, be sure to ask these questions!

How Long Have You Been In Business?

This is an important question to ask for a few reasons. First, it will give you an idea of how much experience the MSP has. This isn’t necessarily a make-or-break factor, but it’s always good to know how long a company has been in business. 

Second, it will give you an idea of the MSP’s financial stability. If they’ve been in business for a long time, it’s likely that they’re doing something right.

What Are Your Processes?

It’s important to know what processes and procedures the MSP has in place. This will give you an idea of how they operate on a day-to-day basis and whether or not they’re a good fit for your business. 

Make sure to ask about things like their incident response procedures, their change management process, and how they handle customer service.

What’s Your Business History and Record?

Again, this is another question that will give you some insight into the MSP’s experience. You want to know if they’ve worked with businesses like yours in the past and what kind of results they’ve been able to achieve. This will help you gauge their experience and reliability.

Do You Outsource Your Services?

If an MSP with managed IT services in Cambridge outsources its services, it’s important to know where those services are being outsourced to. This will give you an idea of the MSP’s level of commitment to its customers. 

It’s also important to know what kind of SLAs (service level agreements) are in place for those outsourced services.

What Are Your Response Times Like?

This is an important question to ask because it will give you an idea of how quickly the MSP can respond to your needs. In today’s fast-paced business world, you need an MSP that can respond quickly to your IT problems. Make sure to ask about their average response times and what kind of SLAs they have in place.

What Certifications Do Your Technicians Have?

When you’re entrusting your IT needs to an MSP, you want to make sure that their technicians are certified. This will give you peace of mind knowing that they have the skills and knowledge necessary to support your business. 

Be sure to ask about the certifications their technicians hold and whether or not they’re up-to-date on the latest technologies.

How Big Is Your Company?

This question will give you an idea of the MSP’s size and scale. If they’re a large company, they’ll likely have the resources necessary to support your business. However, if they’re a small company, they may be more nimble and able to respond to your needs more quickly.

Why Should I Choose You?

This final answer will give you an idea of the MSP’s value proposition. Make sure to ask about their unique selling points and what sets them apart from the competition. This will help you make an informed decision about which MSP is right for your small business.

As you can see, there are a lot of factors to consider when choosing an MSP. But if you ask the right questions, you’ll be well on your way to finding the perfect partner for your business. So don’t hesitate to ask these questions when you’re considering managed it services in Cambridge.