Known for its rich history, Cambridge, MD is no stranger to the business world. With a plethora of different types of businesses, your business needs trustworthy and reliable IT professionals to help keep things running smoothly. But, when figuring out where to turn for IT services, you may risk going with the wrong company without knowing what to look for.

These top 5 must-haves are what a top-notch Cambridge IT company should offer:

1. 24/7 Protection

Imagine you’re in the middle of a project, and all of a sudden your computer crashes. Cambridge businesses shouldn’t have to worry about their IT systems during off-hours—with the right IT company, getting the support you need when you need it shouldn’t be a problem.

The Cambridge IT company for you will prioritize around-the-clock support, security monitoring, and data backups. The next time your system is compromised, there should be no hiccups.

2. Expertise in Your Field

It’s easy to pick a generalized IT company with no areas of specialties, but that comes with risk. If the company you choose isn’t familiar with your specific industry, chances are they won’t know how to solve your problems quickly and efficiently or provide the right security services that will keep you meeting data compliance regulations.

Choose a Cambridge IT company that has extensive knowledge in your industry (or even better—the specific type of business you’re running). These industries may be any of the following:

  • Retail
  • Hospitality
  • Banking and finance
  • Healthcare
  • Legal services
  • Contractors

With an IT partner who specializes in your industry, you can be confident you’re getting the tailored solutions your business needs.

3. Telecommunications and VoIP Solutions

Expert Market reports the following statistics on business communication:

  • “86% of employees and executives cite the lack of effective collaboration and communication are the main causes of workplace failures.
  • Improved internal communication can improve organisational productivity by as much as 25%.
  • 97% of employees believe communication impacts their task efficacy on a daily basis.”

With VoIP (Voice over Internet Protocol) solutions, Cambridge businesses can keep their lines of communication open, preventing them from falling into this statistic. Paired with telecommunications, Cambridge businesses can keep up with their customers—no matter where they are. These two lines of communication can keep your communication clear between your internal team and customers.

So, if the company you’re looking at isn’t prioritizing VoIP solutions, you may want to look elsewhere.

4. Resources for Remote Workers

With the majority of the employees opting for remote work, Cambridge IT companies should also come prepared with the resources to handle remote work. That means ensuring their IT services provide seamless installing options and training for your team, as well as reliable support for your remote employees.

Staying connected means having an IT company that is more than familiar with virtual private networks, cloud computing, and managed firewall services. You need an IT provider that can provide these resources with minimal effort and time, so you can focus on the important stuff: your business.

5. Good Reviews and References

Reviews aren’t just important for Cambridge businesses, but also for Cambridge IT companies. Companies with positive reviews from previous customers will likely be more reliable and responsive to customer needs. An IT company that has good services but subpar customer service could prove to be more troublesome in the long run.

A great IT company should have a plethora of positive reviews online from different sources and references from Cambridge-based businesses that can vouch for the quality of their services.

Watch Your Cambridge Business Thrive with Telewire

Your search is over, Cambridge businesses—Telewire is the top Cambridge IT company your business needs to succeed in an ever-changing digital world.

We provide all of these features and more, including website design services and cybersecurity solutions. At Telewire, we prioritize around-the-clock support for businesses, even during peak hours and holidays. What’s more, we’re equipped with a wide range of knowledge in Cambridge’s industries—from retail and hospitality to banking and finance.

If you’re looking for an experienced Cambridge IT company, think Telewire—–the best choice for Cambridge-based businesses! Contact us today and watch your Cambridge business thrive!