As VoIP has grown in popularity over the last decade, businesses have become aware of the advantages it brings, which are many. This tool allows users to make phone calls using an internet connection instead of traditional phone lines, which in turn offers significant cost savings and scalability, as well as a wealth of features that are unavailable with traditional telecommunication solutions.
When choosing VoIP services, identifying the features and capabilities that will best match your business’s needs is key to maximizing the benefits of efficiency, cost-effectiveness, and improved communication. Here are the top 10 things to look for:
1. A Local Phone Number
An important factor when considering these services is whether or not the provider offers local phone numbers. Hosted phone services allow users to choose a local phone number from any area code, so you can keep your existing number if desired.
Who doesn’t want to keep their current number? Hosted phone services give users the flexibility to do just that. Plus, having a local phone number boosts your business’s credibility and builds trust with local customers.
2. Scalability
Scalability is what dreams are made of for any business. Hosted phone services can easily scale up or down to accommodate the needs of your business as it grows, allowing you to add users, lines, and features easily.
Have a large segment of the workforce suddenly need to work from home? These services make it easy to accommodate them with no extra costs.
3. Good Value for Price
VoIP services offer businesses good value for the price they pay, as these services often cost significantly less than traditional telecommunication solutions and require no hardware purchase.
Otherwise, hardware purchases could cost thousands of dollars, not to mention the extra costs for installation. Hosted phone services are a great solution for businesses on a budget.
4. Location Freedom
Remote options have become increasingly popular, and hosted phone services make it possible for teams to work from anywhere in the world. It allows users to make and receive calls from any location with an internet connection, making collaboration easier than ever before.
Ensure the provider offers mobile and desktop apps for location-independent communication, so your team can stay connected whether they’re in the office or on the move. Then take that vacation you’ve been dreaming about—and still stay connected.
5. Integration with Your Devices
Say hello to VoIP integration. Hosted phone services allow users to link their devices and make calls directly from their phones, laptops, tablets, and desktops. It also allows users to access a range of features such as:
- Call waiting
- Call forwarding
- Caller ID
- Call recording
This level of integration with these services provides not only convenience but control and efficiency.
6. Ease of Setup
Complicated setups can lead to unnecessary downtime and frustration. Opt for a VoIP provider that offers a straightforward installation process, complete with detailed instructions, guided setup, and dedicated customer support. Providers like Telewire simplify the onboarding process to get your system running without delays.
7. Trustworthy Provider
Your VoIP service provider isn’t just offering a product; they’re becoming your communication partner. A good checklist to follow for a trustworthy provider is the following:
- Reliable customer service
- Transparency
- Strong security protocols
- Quality of technology
- Good reviews
VoIP providers should also have a proven track record, and you should be able to check them out with the Better Business Bureau.
8. Security
In this digital age, cybercriminals are lurking in every corner of the internet. In fact, according to Cyber Security Hub, “More than 4,100 publicly disclosed data breaches occurred in 2022, equating to approximately 22 billion records being exposed.” So users should look for providers that offer robust security measures in place, like:
- Secure communication
- Data encryption
- Automatic software updates
9. Long-Term Solution
Think beyond your current needs and evaluate the long-term viability of the VoIP provider. Are they using modern technology that will remain relevant? Do they update their features and services regularly? A future-proof provider ensures you won’t need to switch services as technology evolves.
10. Cybersecurity Package Offerings
Some providers go above and beyond by bundling their VoIP services with comprehensive cybersecurity solutions. This is particularly valuable for small businesses, which are often targeted by cybercriminals.
For example, Telewire offers packages that include firewalls, anti-virus protection, and a proactive 24/7 response to security threats. Choosing a provider that combines VoIP and cybersecurity can save you time, money, and peace of mind.
Choose Telewire For Your VoIP Provider Needs
Telewire, an award-winning IT company based in Maryland, offers seamless and secure VoIP solutions designed to meet your business’s communication needs. We offer each of these ten advantages and more, making us an excellent provider for businesses looking for reliable services.
With our hosted phone service solutions and technology, your business can enjoy the cost savings of this technology while still receiving reliable and secure service. By working with Telewire, your business can build a system that meets your specific needs, so contact us today to learn how VoIP can work for you!
